Position Overview
The mover will provide a best-in-class customer service experience to Senior Citizens who will be moving from their homes to independent or assisted living by the handling their possessions. This position is a unique opportunity for those looking to combine general labor with customer service.
Primary Functions & Responsibilities
- Ensures the truck has the proper tools and supplies for the job
- Loads and unloads furniture and related materials onto and off trucks, ensuring that appropriate padding and materials are used to prevent damage
- Locates and relocates furniture and household goods
- Exceptional Customer Service
- Manage customer expectations
- Communicate professionally in English, both verbally and in writing; comfortably interface with customer
- Accountable for handling client property safely and efficiently
- Inspect all furniture and customer belongings for any damages
- Make inventories and records of the furniture and customer belongings.
- Make inventories of material and supplies consumed on each job.
- Perform routine verbal and written instructions; understand & follow specific procedures
- Ensure proper care in the use and maintenance of equipment and supplies
- Other duties as assigned
Knowledge, Skills and Abilities
- Must be able to manage multiple activities, meet deadlines, and determine priorities
- Ability to work independently and in a team environment
- Ability to effectively communicate in both written and verbal form with customers, employees, and managers
- Demonstrated ability to use discretion and good judgment
- Demonstrated competence to handle a variety of activities with attention to detail and quality
- Excellent organizational skills
- Professional attitude and demeanor
Minimum Qualifications
- High school diploma or equivalent
Physical Demands
- Must be able to lift up to 200 lbs. with help of a lifting partner multiple times per day, perform repetitive bending and twisting motions, push/pull and lift at or above chest level, climb in and out trucks and move mattresses up and down staircase
